Frequently Asked Questions
How do I order?
To design your mask, browse our fabrics inventory page to find the two fabrics you'd like on your reversible mask, and make a note of the product number and/or fabric name.
You can also browse our customizations to pick the ear loops and add-ons that are right for you.
When you are ready to place an order, click on the "Order" tab. The tab will open a Google Form on your browser. Fill out the form with your contact information, sizing, fabric, and add-on choices, and your mask will be on its way!
You can order up to four masks at a time on the Order Form. To order more than four, simply place a new order under the same name and email. Your items will all be shipped in the same package and you will not be charged additional shipping fees for multiple orders placed at the same time.
What size mask should I order?
We have three sizes: child's, medium, and large. Most adults will fall into a medium. To be sure, measure from cheek bone to cheek bone over the tip of your nose. Then check which width/size will best fit you.
CHILD'S - 6"
MEDIUM - 7"
LARGE - 8"
How do I pay?
Our primary payment method is Venmo.
Once you submit an Order form, you will receive an email invoice with a link to our Venmo account.
If you do not wish to use Venmo, please indicate this on the order form and we will reach out to you with alternative payment options.
How much does shipping cost?
Standard USPS shipping rates apply. Shipping estimate will be included in price quote. For more information, visit the USPS website: usps.com.
Are they reversible?
Yes! Izzy's masks are always reversible so you can pick out two fabrics for your unique mask. Just remember to wash your mask after each wear. Do not just flip to the other side after one use.
Are the masks machine washable?
Yes, they are! Here are the care instructions for your new mask:
Machine wash on gentle cycle
Tumble dry on low or air dry flat
If mask becomes wrinkled, press with an iron on low heat.
Be sure to wash your mask after each wear, and remember that masks are no substitute for proper social distancing!
For more information on how to properly care for your masks, check out this article!
Can I customize my mask?
Yes! All our masks are 100% customizable. As well as having over 60 fabric options to choose from, you can pick an adjustable ear loop, ear loop style and color, or choose add-ons like a nose wire, lace trim, tulle overlay, or decorative embroidery. And if you have a specific idea for a customization that is not listed on the website, shoot me an email at firstname.lastname@example.org and we can collaborate on a design! To view pricing for customizations, click here.
I have some fabric that I'd love to have a mask made out of. Is that possible?
For sure! If you can get the fabric to me either in person or via shipping, then I am happy to make you a discounted mask using your fabric. Keep in mind that the best fabric for masks is non-stretchy, dense-weave cotton.